FAQs

Order Status

• How do I track my order?
• Why is my order late?
• Why is my order cancelled?
• Why is my order rescheduled?

How to report an issue with my order

• Damaged item/s on my order
• Missing item/s on my order
• Missing Order
• Wrong item/s on my order
• Wrong order received

I have refund concerns

• When will I receive my refund for the out-of-stock item(s)?
• When will I receive my refund for the cancelled transaction?

Present Orders, Order Requests

• Can I request for an Official Receipt?
• Can I add additional items to my current order?
• Can I change my delivery address?
• Can I reschedule my order?
• I'd want to include some special instruction with my current order, is it possible?

Payments

• Why is my payment stuck at "Pending"?
• Why do I have to send documents to verify my account?
• How is my credit card billed?
• What types of payment do you accept?

Other related topics

• How to delete my debit/credit card details?
• Delivery hours and Service fees
• Serviceable areas
• Discounts